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Privacy Policy

Your Data is Secure

Naturalyzed Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from NATURALYZED.COM (the “Site”).


THE TYPE OF INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information:

  • Personal identifiers, contacts and characteristics (including name, email, phone number,

  • Order information including billing address, shipping address and payment details (including credit card numbers)

  • Payment details (including credit card information) and purchase history

  • Comments, feedback, product reviews, recommendations, and personal profile.

  • Computer and connection information (e.g. web browser, Internet protocol (IP) address, time zone)

  • We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page


HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.


HOW WE STORE, USE, SHARE AND DISCLOSE YOUR PERSONAL INFORMATION

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


HOW WE USE COOKIES AND OTHER TRACKING TOOLS

We collect device information using any of the following technologies:

  • “Cookies”: data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files”: track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels”: electronic files used to record information about how you browse the Site.

You will be given the opportunity to accept or decline on-essential cookies.

We may also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.


HOW WE COMMUNICATE WITH YOU

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


HOW YOU CAN WITHDRAW YOUR CONSENT

If you don’t want us to process your data anymore, please contact us at info@naturalyzed.com.


YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

  1. Your right of access: You have the right to ask us for copies of your personal information.

  2. Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  3. Your right to erasure:  You have the right to ask us to erase your personal information in certain circumstances.

  4. Your right to restriction of processing:  You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  5. Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.

  6. Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Please contact us at info@naturalyzed.com if you wish to make a request.


HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at info@naturalyzed.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

Address: Information Commissioner’s Office, Wycliffe House. Water Lane, Wilmslow, Cheshire, SK9 5AF


Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk


PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


OUR CONTACT DETAILS

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].

Name: Naturalyzed Ltd

Address: Suite LP48215, 20-22 Wenlock Road, London N1 7GU

Phone Number: +44 (0)20 3488 5690

E-mail: info@naturalyzed.com


Updated: May 2021

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